Service is what the customer sees most. However, professional cabin and customer service is more than pouring a great cup of coffee and folding a napkin. Service starts well before departure and completes long after landing. It must include planning, preparation, plating, placement, and "politics." While emphasizing service protocols, procedures and standards, students are empowered and provided with the tools and skills for providing world class inflight service.
The curricula provided by FACTS Training is presented by experienced Corporate Flight Attendant Instructors and include inflight service etiquette and protocols, catering for domestic and international flights, menu planning, passenger interaction, plating and garnishing techniques, food handling safety guidelines, detailing and much more.
Created by Impressions School of Etiquette specifically for FACTS Training
